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1. Deposits

A 25% deposit confirms your booking; the balance is payable at the camp by UPI, card or cash. Until the deposit is received we hold tents on a provisional basis only, for a maximum of 12 hours.

2. Cancellation by you

  • More than 7 days before arrival: full refund of the deposit, no questions asked.
  • 7 to 3 days before arrival: 50% of the deposit refunded, or a free date change to any night in the same season.
  • Within 72 hours of arrival: the deposit is non-refundable. We will still try to move you to another date if we can resell the tent.
  • No-show: treated as a cancellation within 72 hours.

3. Cancellation by us

If we cancel for any reason — a dust storm, an equipment issue, or an operational problem at the camp — you choose between a 100% refund of everything paid or a rebooking on any future date with the original rate protected. We will always contact you as early as we can.

4. Weather and activity substitution

Camel and jeep safaris, quad biking and parasailing depend on wind and visibility. If an activity cannot run safely we substitute an equivalent experience or refund that portion of your package in full. Safety calls are made by our operations lead and are final.

5. Shortened stays and early departure

Once you have checked in, nights already occupied are non-refundable. If you leave early for a personal reason, remaining nights are charged at 50%. If you leave early because we failed to deliver something we promised, tell the camp manager before departing so it can be documented and refunded properly.

6. Group and peak-season bookings

Bookings of 10 guests or more, and stays over Christmas, New Year, Diwali and the Desert Festival, carry a 50% deposit and a 14-day cancellation window. These terms are stated on your quote before you pay.

7. Refund method and timeline

Refunds are returned to the original payment method. UPI and bank transfers typically clear in 3–5 working days; card refunds take 7–10 working days depending on your issuer. We email a confirmation the moment the refund is initiated.

8. How to cancel

Send a WhatsApp message or email to stay@thekhadeen.com quoting your booking reference. The cancellation window is calculated from the time your message reaches us, not from when we reply. Phone cancellations are accepted but we will ask you to confirm in writing.

9. Disputes

If you are unhappy with how a refund was handled, write to us first — most issues are resolved within a day. Unresolved disputes are subject to the jurisdiction of the courts at Jaisalmer, Rajasthan.